Support

 

GENERAL

No cards appearing 'No experiences found using the current filter settings'?

To fix tap the top right location and confirm location by tapping 'use current' or 'set location'

Can I undo my last swipe?

After you have swiped a card out, the 'back' icon will appear allowing you to undo your swiped cards.

Have I run out of swipes?

If your phone cant finds cards tap the location top right and 'use current' or 'set location' will reload all your cards. Think there should be more options in the area? Try uploading one through the centre add button.

How to save the place?

Either swipe the card right or tap into it and then tap 'I'm Interested'.

How do I change my location?

To change your location, head to the 'Discover' screen through the bottom left icon in your dash. Tap on the top-right location icon. You can tap the top-right icon 'use current' search an area or address through search or even drag the drop pin and 'set location'.

How do I get more information on the card? 

Just tap the card to get a full information card on the place including contact details and location.

How can I contact the business or place?

Tap the phone number, website or directions by tapping on the map to get to the next part of your adventure.

Can I use Romer overseas?

We are releasing country by country so follow us to keep up to date where we're heading next. If you have Romer downloaded, you can still upload from anywhere in the world.

How much does it cost to use Romer?

Romer is FREE to download and use.

Will I loose my Romer account if I delete the app?

If you delete the app, your account information will still be associated with your Facebook or email login however you will lose your saved cards. If you want to remove your account contact us and we will sort this for you.

SAVING

Where do my saves go?

Head to the 'Saved' tab, all your right swipes or saves will appear under 'Interested.'

How can I delete a saved card?

Tap edit in the top right of Romes and then tap on the cards you want to remove.

Nearby notifications in the Romer app

NEARBY NOTIFICATIONS

Enable 'Nearby Place Notifications' by heading to account > settings and “Nearby Notifications”.

Your Nearby Place Notifications will change as you do so simply save and explore and Romer will remind you so you never miss another adventure opportunity.

This feature uses minimal battery

SIGN UP AND LOG IN

I can't log in?

Send us a friendly email to help at hello@theromerapp.com

SOCIAL

How do I add friends to Romer?

You can add friends by heading to 'Account', then tap the friend's button under your username, from here you can invite other friends to Romer.

Why invite friends?

Everything is better with friends so to best enjoy our features, get your friends along to join you on your new Romer planned adventures.

UPLOADING

Why does a username feature on the card?

The username of the person who uploaded the card features as they have shared their discovery with everyone. To share your upload through the centre add button in the bottom toolbar.

How do I upload an experience?

Tap the centre + icon in the bottom dashboard. Select a category, add a photo, confirm the place name and then 'Share Experience' at the bottom.

What should I use for a title?

Use a sentence or word that describes the specific thing to do or try, e.g. A particular platter or menu item to order or activity like a mountain bike, take in the views, walk, explore the gardens etc

How can my name feature on a card?

To feature your username on a card, you'll want to get an upload approved, simple! Upload a quality suggestion with a good title and image, and you can join the team of influencers on Romer.

REPORTING

How do I report someone or a card if it is incorrect?

We are sorry we let one slide through the system. Please screenshot the image card and send it to us hello@romerapp.net if you are on android alternatively on ios tap the three dots '...' to report a card. Thank you for your help!

The app crahed?

We are developing Romer daily for you so bear with us as we do this. There may be the odd bug or crash so re-launch the app, and we will be notified of the crash. Alternatively it could be a lack of memory on your phone.

SHARING

How do I send a card to a friend?

Tap into the card and share it via the top right share icon. The friend will be able to see the card in Romer, or if they don't have Romer, they will be able to open it in a web browser.

Searching

How do I search for something eg Vegan, child friendly?

In iOS and soon to Android you can search using the 'search' tab for anything from the closest waterfall to where to find the best chocolate experiences around you.


Mini Trips Romer App

MINI TRIPS

Why am I getting suggested what I am?

Romer uses your most saved tags to suggest Romes that are the best match from what you have saved in the past while factoring in distance, time of day and weather.

Have another burning question? Feel free to send us an email or chat in Romer > Account > Live Support.

PROFILE AND SETTINGS

What username should I use?

You can create any username. We suggest possibly your Instagram account name, so people know who's uploading all the incredible content can then find your Instagram as well.

How do I add a different profile photo?

Head to account and tap your photo to update from your camera or choose from your photo library.

How do I delete my account?

To delete your account, you only have to remove Facebooks access to Romer. If you logged in with another method message us in the app or at hello@theromerapp.com

Head to account in Facebook > Privacy Shortcuts > More Settings > Apps > Logged in with Facebook > Romer > Remove App

Once access has been removed your account will be deleted from Romer. You can always open Romer to reactivate your account at any time.

Where can I see what uploads get approved?

In your Account tab, you can see the approved, pending & declined uploads that you have submitted.



 

Legals

How is my privacy protected?

We are firm believers in creating a safe and supportive environment for our Romers. We have many systems in place and technology to do this.

If you have a question feel free to email us at hello@theromerapp.com or check out our privacy policy here.  

What information does Romer pull from Facebook?

Romer only accesses your name, email address and phone number to fast track your account making process to get you on the road with Romer.

If you have any concerns, please get in touch or learn more here

 

Have another question?

You can reach us through the chatbot on this page or feel free to send us an email